Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Food was extremely tasty, and I particularly enjoyed breakfast, the omelettes were delicious. We value your business and trust in our brand and hope that you will allow us another opportunity to meet and exceed your expectations Warmest Regards Brian Sang General Manager, We stayed at the Mystique from 24th December - 7th January. Food was ok but repetitive but its what you expect after 2 weeks all-inclusive so we did eat at the Indian restaurant across the road a couple of times. The beach is clean and the sea is crystal clear. Having digested all of the recent reviews, this is another frequent complaint. Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Worst hotel ever. As previously reviews say, the Wi-fi isn't the best but if you are that bothered you can go and sit in the lobby and get it. The toilet continued to flush boiling water, and the air conditioning didn’t work. You then use the toilet and on flushing you can feel the heat and can see steam coming from the toilet pan. After reading other reviews we were slightly worried but for no reason thankfully. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Speaks volumes! Claim your listing for free to respond to reviews, update your profile and much more. You queue for 10 minutes for an omelette, and then another 10 minutes for toast and then another 10 minutes if you want any cooked items such as bacon, sausages, hash browns etc. Are there any historical sites close to Mystique St. Lucia by Royalton? We do hope you change your mind about visiting the resort and we're given a chance to restore your confidence in us. You sit for nearly an hour in the bar area, eventually managing to get a drink from the bar after queuing for 10 minutes as there is only 1 person serving. The reception staff were not very helpful and often rolled their eyes when approached. Free Wi-Fi and cable TV are included in the air-conditioned rooms at Mystique St Lucia by Royalton. The luxury rooms are air conditioned and feature a spa bath, tea and coffee making facilities and movies-on-demand. Prices are calculated as of 06/07/2020 based on a check-in date of 19/07/2020. Things went down hill from here. The restaurant is very nice and the service from the chefs and staff is top notch, especially Marthalina who took very good care of us. Nobody at the hotel was pleased with the service. The hot water situation got worse. No one seems to take ownership for resolving any of the issues. Special mention to Marthalena for going above and beyond for me every breakfast by bringing me slices of limes for my hot water We had no issues with the food. I would like to clarify that; the water in the pool was disgusting, there was a huge shortage of sun loungers, the rooms were shabby, the air-conditioning substandard, and the hot water situation diabolical. Does Mystique St. Lucia by Royalton have an airport shuttle? royal by rex hotel castries, royal by rex resort, royal st lucian. They gave us extra bottles of water for the room on this day. These shortages cannot be blamed on Coronavirus. The pool boy reluctantly grabs 2 old sun loungers from a stack and places them at the edge of the beach – however there are no parasols. However, no one in the right mind would give this place a 5 star rating. The hotel didn’t fix anything throughout our stay, even after complaining to reception daily. This is the version of our website addressed to speakers of English in Canada. This property is located directly on Reduit Beach. We changed some money at reception as well which they were happy to do. Does Mystique St. Lucia by Royalton offer any business services? These shortages cannot be blamed on Coronavirus. Discover genuine guest reviews for Mystique St Lucia by Royalton along with the latest prices and availability – book now. Each time I went to reception, there were always several other dissatisfied holidaymakers queuing to complain. The oil slick that laid on the surface was awful and clearly visible when the sunlight caught the surface at certain angles. Whilst some staff at the hotel are making an effort, there are huge problems at this place. Yes, dry cleaning and laundry service are offered to guests. Warmest Regards, Brian Sang General Manager, Not a bad place, good for the price, good spot, good view, nice staff. Yes, free parking and secured parking are available to guests. Enjoy free WiFi, free parking and an outdoor pool. This posed another question - why did the hotel not provide table service as TUI advertised in order to provide extra safety in the current times of Coronavirus? Don’t be fooled by the strange 4 and 5 star reviews. Mystique Royal St Lucia: Mistique Royal - See 907 traveller reviews, 759 candid photos, and great deals for Mystique Royal St Lucia at Tripadvisor. The queues did not allow people to practice social distancing rules. Many travellers enjoy visiting Fort Rodney (2.2 km). Own or manage this property? Spa wasn’t that great w Covid etc. The hotel didn’t fix anything throughout our stay, even after complaining to reception daily. You get back to your room and open the small fridge to find it empty. The reception staff initially refuse. Located 5.4 kilometres from Fort Rodney, Mystique St Lucia by Royalton offers panoramic ocean views and a variety of on-site bars, restaurants and cafes. You bet we were!!! There have been 18 1&2 star ratings and 19 4&5 star ratings with 5 neutral 3 star ratings. I. think trip advisor should make each reviewer supply their receipts for their trips/holidays prior to allowing them to post reviews. What are some of the property amenities at Mystique St. Lucia by Royalton? Dear waggy510, It really sounds like you visited paradise! Prices are the average nightly price provided by our partners and may not include all taxes and fees. more. Not wanting to spend another 10 minutes in a queue, you forgo the drink that you had planned to have on your balcony. GREAT Food and Service. WiFi is free in public spaces. As others have rightly mentioned, the setting of this hotel is great, but my review is of the hotel, not the location. I’m only making an observation here, I’m sure you can add 2 and 2 together. The worst thing was having to listen to a small. It’s no sandals but its good, Dear BobbyBrignac, Thank you for choosing our Starfish St. Lucia for your vacation and finding time to provide feedback regarding your stay. $306 per night (Latest starting price for this hotel). Your feedback also highlights areas of concern that have been duly noted and rest assured that these issues are not a true reflection of the culture of service at our resort. Your kind compliments about bang for buck, location and views of the hotel, and our staff were well received. Eventually you manage to eat your soup/bread. All of your comments were read with the highest interest and will be discussed with the relevant teams. …This was our first night and morning. By the time you get back to the table, all of your food is stone cold and your wine has still not arrived at the table. We did a boat trip to the waterfall and mud baths whilst we were there using the company next to reception and this was excellent, I would definitely recommend this. We chose to get married here and everything was stunning, especially the service from our wedding Co-ordinator Yasmine who couldn't do enough for us from the minute we arrived to the minute we left, thank you. Our hotel rooms were slightly dated (we had 2 ground floor garden suites) but the bed and bed linen were excellent quality. We are a married couple and our 17 year old Son. The government of Saint Lucia has introduced a Country Sustainability Fee that will be used for destination development and community support on the island. We only had lukewarm water for about 3 -4 nights, thereafter we had freezing cold and dirty brown coloured water coming out of the taps/ shower. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. There were a couple of issues with the water during our stay. All of your comments were read with the highest interest and will be discussed with the relevant teams. options for us breakfast, lunch and dinner. The reception staff then slat 2 bottles of water on the desk and say “is there anything else?”. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. The reception staff then slat 2 bottles of water on the desk and say “is there anything else?”. The hotel frequently ran out of very basic bar items such as; Cola, lemonade, Gin, Vodka, Rum, Beer, champagne, limes, lemons. Gus is always around to say hello as well, he is a cracking guy. We value your business and trust in our brand and hope that you will allow us another opportunity to meet and exceed your expectations Warmest Regards Brian Sang General Manager, Just got back from a two week stay over Christmas and New Year with my wife and we can't speak highly enough of the hotel, staff, location and the amazing Caribbean feel to the place. You notice that the serviettes you were given did not contain a spoon. However he was excellent at his job and the Chic provided a needed escape from the rest of the hotel. Beach had some locals trying to sell things and bothering people but overall a good place for the price. The breakfast buffet queues are worse than last night. You spend the next 5 minutes trying to find a couple of spoons. Special mention to Marthalena for going above and beyond for me every breakfast by bringing me slices of limes for my hot water We had no issues with the food. The pool boy tried to remove this by placing some chemical in the water. One more thing the Hotel is not like other resorts that are so big you never get the personal touch. Prices are calculated as … Your kind compliments about the service offered b the host, food variety and the great views were well received. You spend the next 5 minutes trying to find a couple of spoons. See 951 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. You bet we were!!! The restaurant is very nice and the service from the chefs and staff is top notch, especially Marthalina who took very good care of us. If you stay here, you WILL be disappointed and wish you had booked elsewhere. Stay at this 4-star beach resort in Gros Islet. Our guests praise the bar and the helpful staff in their reviews. Imagine this as your first day and following morning… You have been travelling for the best part of 12 hours. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in … Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. The staff are friendly and the service second to none. Warmest Regards, Brian Sang General Manager, We had a fantastic time over Christmas at the Mystique. Beach had some locals trying to sell things and bothering people but overall a good place for the price. Thank you for sharing such heart warming feedback with us about our resort and lovely staff. The Mystique St Lucia by Royalton earns top marks for its postcode. Mystique Royal St Lucia features a 24/7 reception, as well as a Turkish steam bath and a beauty centre. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). There have been 18 1&2 star ratings and 19 4&5 star ratings with 5 neutral 3 star ratings. Popular attractions Reduit Beach and Rodney Bay Marina are located nearby. You then re-join the queue for the rest of the buffet and again have another long wait in a queue for each item you want. As others, I too am extremely suspicious of a lot of the “good” reviews. Water shut off a couple times. To echo others, this is not a 4 star hotel. It’s right by Reduit Beach – a handsome strip of sugar-fine sand, a five-minute flip-flop away from the town centre of Rodney Bay. I notice Brian couldn’t answer my wife’s questions about dates when the hot water/ wifi / other issues would be fixed. I didn’t go near the thing throughout our stay. And would a reasonable person think that these problems are acceptable in a 4 star Hotel? What are some restaurants close to Mystique St. Lucia by Royalton? Overall we loved our holiday to the Mystique and are already looking at coming back. 10 minutes later, you get your soup and return to your seat. The hot water situation got worse. Scene Relaxed vibe with a civilized social scene centered around a huge pool with a chic, roundel swim-up bar that overlooks the Caribbean. Does Mystique St. Lucia by Royalton offer any business services? There are none by the pool, and none on the beach. There were always. Tired, thirsty, and in need of a shower, you ask to speak to the manager. We appreciate your kind compliments about the bed and linen quality. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Water shut off a couple times. Since the hotel re-opened, there have been 42 reviews (at the time of writing this). Overall just what we needed. Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Wingz N Tingz. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Conveniently located restaurants include Liz Roti, Jacques Waterfront Dining, and Wingz N Tingz. Please see our partners for more details. Discover genuine guest reviews for Mystique St Lucia by Royalton along with the latest prices and availability – book now. You then re-join the queue for the rest of the buffet and again have another long wait in a queue for each item you want. The luxury rooms are air conditioned and feature a spa bath, tea and coffee making facilities and movies-on-demand. Which popular attractions are close to Mystique St. Lucia by Royalton? However he was excellent at his job and the Chic provided a needed escape from the rest of the hotel. The wine has still not arrived at this stage. I had expected a slightly different holiday due to Coronavirus, but the same failings of this place have been occurring for years – as others have suggested, look back at the older reviews and you will see what I mean. Also, management appear to be unable to punish staff for poor conduct, specifically the security guards and rude reception staff. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Mystique Royal St. Lucia that suits you best. Everything you need to know about the Mystique Royal St Lucia rooms at Tripadvisor. One night when there was no hot water and another when there wasn't any water for 12 hours but this wasn't the hotels fault and they called and put a letter under the door to apologise and explain the situation. Gus is always around to say hello as well, he is a cracking guy. We did a boat trip to the waterfall and mud baths whilst we were there using the company next to reception and this was excellent, I would definitely recommend this. The food was also generally below the standard of a 4 star hotel and the queues caused by the lack of serving staff were appalling. Enjoy free WiFi, free parking, and an outdoor pool. Already slightly annoyed with the hotel and thinking “oh god, bad reviews were all correct”, you head down to the restaurant. L'Epicure & Terrace Mystique Royal is a Creole restaurant in Gros Islet, Saint Lucia. Are there opportunities to exercise at Mystique St. Lucia by Royalton? Everyone had the same or similar problems to us. Personally I preferred putting my phone down and getting to the beach so this wasn't an issue for me. Mystique St. Lucia by Royalton, Rodney Bay: See 933 traveller reviews, 1,259 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of 6 Rodney Bay hotels, rated 4.5 of 5 at Tripadvisor. The food was generally good, and your wine glass was very frequently topped up by the maitre’d who, whilst very professional, had a very unusual knack of being able to appear out of thin air, like Papa Legba appearing before you with a bottle of whatever you were drinking. All the staff here made very tasty cocktails but we though that Hilarios just edged the best ones. Taxes and fees that are shown are estimates only. …This was our first night and morning. Having digested all of the recent reviews, this is another frequent complaint. Mystique Royal St. Lucia Gros Islet; Policies. We. This again did not cause us great concern. Funny how the “good” reviews only appear in blocks after a bad review, and in order to try and counter what is being said. They were just embarrasing The sunbed situation is ridiculous with 5am towels down being the norm but we went to the beach most days where we could pick our spot with no trouble getting a lounger. Don’t be fooled by the strange 4 and 5 star reviews. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. Whilst some staff at the hotel are making an effort, there are huge problems at this place. There are more places to choose from in the Rodney Bay area. We do take our guests' feedback very seriously and assure you every point you made will be taken into consideration by our Management Team to continuously improve the existing product. I’m only making an observation here, I’m sure you can add 2 and 2 together. You plan to take a shower and head down to the restaurant for a bite to eat and then get a drink to take back to the balcony and have a peaceful nights sleep, ready for the next 14 days in paradise. You then look everywhere for a sun lounger around the pool. I suppose if you are only stopping a few days, or if you’re not used to nice settings and don’t care about hygiene, you may think that this is an ok place. It is a joy to learn how beautiful your wedding ceremony was and my team join me in wishing you both a lifetime of happiness and love. The rooms had dangerous electrics, and collapsing ceilings. You notice that the serviettes you were given did not contain a spoon. After all we were coming in from a day in 30 degrees sunshine! Overall just what we needed. The breakfast buffet queues are worse than last night. Guests at Mystique Saint Lucia By Royalton will … Not wanting to spend another 10 minutes in a queue, you forgo the drink that you had planned to have on your balcony. We. The staff are friendly and the service second to none. You then use the toilet and on flushing you can feel the heat and can see steam coming from the toilet pan. Taxes and fees that are shown are estimates only. Eventually you manage to eat your soup/bread. Response from , Owner at Mystique St. Lucia by Royalton, Review collected in partnership with this hotel. The location is perfect, right on the beach with some of the best sunsets I have seen, and I do like a sunset. amount of moaning guests (seriously what do they expect hotel staff to do about bat poo, stop them flying over the hotel???) Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. You then look everywhere for a sun lounger around the pool. The pool is nice and the swim up bar is brilliant where we loved having a few cocktails whilst sat in the water. We appreciate your kind compliments about the bed and linen quality. Food was extremely tasty, and I particularly enjoyed breakfast, the omelettes were delicious. Response from , Owner at Mystique St. Lucia by Royalton, Review collected in partnership with this hotel. Lovely seems like the perfect word to describe your stay. Great Beach for walking and swimming. Speaks volumes! Search for Mystique Royal St. Lucia discounts in Gros Islet with KAYAK. Already slightly annoyed with the hotel and thinking “oh god, bad reviews were all correct”, you head down to the restaurant. The Chic was the only aspect of this place that deserves a 4 star rating. At Mystique St Lucia by Royalton, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool. We recommend calling ahead to confirm details. Yes, dry cleaning and laundry service are offered to guests. Your feedback is extremely valuable to us, as we strive to improve with each and every stay at Mystique St. Lucia. The location is perfect, right on the beach with some of the best sunsets I have seen, and I do like a sunset. Yes the internet was not always great in your room, but this did not cause any issues, even with our 17 year old son :) Yes there were a couple of occasions when the water in the shower was not always hot. The Mystique St Lucia by Royalton combines a standout beachfront setting with award-winning dining. The salads at lunch were especially a favourite of mine. Read reviews, view the menu and photos, and make reservations online for L'Epicure & Terrace Mystique Royal. Nearby attractions include Splash Island Water Park Saint Lucia (0.1 miles), Reduit Beach (0.08 miles), and Ultra Lounge (0.3 miles). Your time taken to share your feedback with us is sincerely appreciated. The place was also dreadfully understaffed. Dear H7630UVkateb, Thank you for choosing Mystique St. Lucia by Royalton as your vacation destination and for providing such a detailed review. They gave us extra bottles of water for the room on this day. Yes, Mystique St. Lucia by Royalton offers an airport shuttle for guests. You get to the buffet tables and join the very long queue for soup. Having been to various locations in the Caribbean before, this was definitely our favourite. Popular attractions Reduit Beach and Rodney Bay Marina are located nearby. 10 minutes later, you get your soup and return to your seat. You make the most of what you have and leave the restaurant at nearly 10pm – Goodness knows what happened to our glasses of Merlot and Chardonnay. The rooms had dangerous electrics, and collapsing ceilings. We changed some money at reception as well which they were happy to do. No one seems to take ownership for resolving any of the issues. Popular attractions Reduit Beach and Rodney Bay Marina are located nearby. We hadn't originally booked the Mystique, we were originally booked to go to Thailand. Warmest Regards, Brian Sang General Manager, Not a bad place, good for the price, good spot, good view, nice staff. We recommend calling ahead to confirm details. Your feedback also highlights areas of concern that have been duly noted and rest assured that these issues are not a true reflection of the culture of service at our resort. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Search for the cheapest hotel deal for Mystique Royal St. Lucia in Gros Islet. What food & drink options are available at Mystique St. Lucia by Royalton? As others have rightly mentioned, the setting of this hotel is great, but my review is of the hotel, not the location. You go down to reception and explain the evening that you have had (considering this is a 4 star hotel) and ask for a bottle of water – after being told by other guests that this is where bottled water is handed out. I suppose if you are only stopping a few days, or if you’re not used to nice settings and don’t care about hygiene, you may think that this is an ok place. The worst thing was having to listen to a small. You plan to take a shower and head down to the restaurant for a bite to eat and then get a drink to take back to the balcony and have a peaceful nights sleep, ready for the next 14 days in paradise. We only had lukewarm water for about 3 -4 nights, thereafter we had freezing cold and dirty brown coloured water coming out of the taps/ shower. The pool is nice and the swim up bar is brilliant where we loved having a few cocktails whilst sat in the water. I never once saw the water being tested. What are some of the property amenities at Mystique St. Lucia by Royalton? Don’t trust the 4 and 5 star reviews, My wife wrote a review last week. Check prices, photos and reviews. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. You eventually arrive at the hotel in the early evening; tired, hungry and in need of a shower. Stay at this 4-star beach resort in Gros Islet. A detailed review pamper yourself with a Chic, roundel swim-up bar that overlooks the Caribbean Plus Subscription &! Were always several other dissatisfied holidaymakers queuing to complain a favourite of mine drink that you booked! Breakfast, the omelettes were delicious location is superb and the service 19 4 & star..., view the menu and photos, and in need of a shower, you the! You very much for your candid review of your recent stay at our hotel rooms were slightly but. 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